| PROBLEM |
AT&T failed to convert a product that was discontinued even though the client changed contracts several times. |
| OVERVIEW |
AT&T Masterline™ was a toll-free service terminating at the customer location over a voice-grade private line. The service was discontinued in 1990 and replaced by Readyline™ 800 and Megacom™ 800 service. |
| SAVINGS |
Invoice Insight initiated a dispute with AT&T, which resulted in an ongoing monthly savings of $598 and a reduced per-minute rate that reflected the client's contract rate. |
| HOW DID
THIS HAPPEN? |
The client's account was complex and included many domestic locations. Although the client changed contracts several times during this period, the product was never correctly migrated to Readyline™ 800. It appears that a manual entry was required and never made. |
